Frequently Asked Questions
Everything you need to know about planning your perfect event with Luna.
How can I ensure the table linens will match my wedding color palette?
We recommend ordering a single swatch or a sample napkin before placing a bulk order. Please note that dye lots can vary slightly between different production batches, so ordering all your linens at once is the best way to ensure a perfect match.
What is the standard shipping timeframe for bulk event supplies?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. Expedited shipping options are available at checkout for last-minute event needs.
Do you offer wholesale pricing for event planners and venues?
Yes, we offer competitive wholesale pricing for industry professionals. Please contact our support team with your business details to apply for a trade account and unlock bulk discounts.
What is your return policy for unused event decor?
We accept returns on unused, unopened items in their original packaging within 30 days of delivery. Please note that seasonal items and custom-made products may be subject to different terms.
Do my linens arrive ready to use or will they need ironing?
While we package our linens carefully, some creasing is inevitable during transit. We recommend steaming or ironing your tablecloths and runners on a low heat setting prior to your event for a professional, crisp finish.
Can I make changes to my order after it has been placed?
Because we strive to ship orders as quickly as possible, we can only make changes within 1 hour of order placement. After this window, the order has likely moved to our warehouse for fulfillment.